Refund policy
Our 30-day guarantee
We want you to try STRONOS properly. That takes time, so we give you 30 days.
If STRONOS is not right for you, email us within 30 days of receiving your order and we will refund you in full. You can return the jar empty. We will not ask you to justify your decision and we will not make it awkward.
How to claim
- Email hello@stronos.co.uk with your order number and let us know you would like a refund.
- We will reply within 1 working day with simple return instructions. Returns go to: STRONOS, 17 Laton Road, Hastings, TN34 2ES, United Kingdom.
- Once your return arrives, we will refund your original payment method within 14 days. Your bank may take a few extra days to show the money.
The guarantee covers one jar per customer on your first order. Refunds apply to the product price and your original standard delivery cost.
Damaged, faulty or incorrect orders
Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email hello@stronos.co.uk and we will replace it or refund you in full, including any return postage. Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.
Your statutory cancellation right
Under the Consumer Contracts Regulations 2013 you also have the right to cancel your order for any reason within 14 days of receiving it. Our 30-day guarantee is more generous, so in practice you will normally use that instead, but your statutory rights sit alongside this policy and are not affected by it.
Subscriptions
You can skip a delivery or cancel your subscription at any time from your account, or by emailing hello@stronos.co.uk. Cancellations take effect immediately for any order not yet dispatched. Individual subscription deliveries are covered by the same 30-day guarantee above.
Questions
Email hello@stronos.co.uk. We reply within 1 working day.
STRONOS is a trading name of Longspaces Limited, 17 Laton Road, Hastings, TN34 2ES, United Kingdom.